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How 1111bate Handles Your Personal Information

Your account data — from your registered mobile number to your bKash, Nagad, or Rocket wallet details — is handled with clear rules about what we collect, why we collect it, and who can see it.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear data retention rulesContact us to update or remove data
1111bate How 1111bate Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal information is used, want to request access to your account data, or need to report a concern about data handling — including details linked to your bKash, Nagad, or Rocket wallet — our support team can help. Reach out through any of the channels below and we will respond to privacy-related requests as a priority.

Live Chat Open the chat window from your account dashboard for direct privacy queries. Available when you are logged in and the fastest path to a response.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your records and respond accurately.
Help Centre Our help centre has a dedicated privacy section where you can find answers about data access, account deletion, and wallet data queries before contacting the team.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, specific measures to keep your account information safe — not a generic checklist. Here is what that looks like across the four areas that matter most to your privacy.

Data Storage and Access

Your account data, including wallet identifiers for bKash, Nagad, and Rocket, sits on secured servers. Only authorised staff with a direct operational need can access your records.

Cookies and Session Data

Cookies keep your session preferences active so your account loads correctly on your next visit. You can manage cookie settings through your browser at any time without losing your account.

Account Security Measures

Login verification, including OTP confirmation to your registered mobile number, adds a layer of protection against unauthorised access. We do not store your full payment PIN or wallet password.

Data Retention and Deletion

We keep your data only as long as required by the legal obligations of eligible regions. Once those obligations expire, we delete or anonymise your records on request through our support team.

Common Questions About Your Privacy at 1111bate

Below are the questions we hear most often about how personal data is handled, what rights you have, and how to act on them. If your question is not covered here, the support team can help directly.

We collect your name, contact details, registered mobile number, and the payment method you use — bKash, Nagad, or Rocket. Device and session data is also collected automatically when you access the platform.

Wallet details are shared only with the relevant payment processor to complete your transaction. We do not sell or pass your bKash, Nagad, or Rocket data to unrelated third parties.

Contact our support team via live chat or email with your registered account details. We will locate your records and provide a copy within the timeframe required by applicable rules.

Yes. Send a deletion request through live chat or email. We will process it subject to any legal retention obligations in your eligible region, and confirm once your data has been removed or anonymised.

Cookies are used to maintain your session and remember preferences. You can disable or restrict them through your browser settings. Some account features may behave differently with cookies turned off.

Access and data handling for Bangladesh are subject to local law and eligible regions. We apply the same data protection measures regardless of where you access from, within permitted territories.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.